Frequently Asked Questions
Welcome to our FAQ section! Here, you’ll find answers to some of the most commonly asked questions about our products, services, and processes. If you can’t find the information you’re looking for, feel free to reach out to us directly.
General Questions about ERP
Enterprise Resource Planning (ERP) is a type of software that helps organizations manage and integrate core business processes. ERP systems consolidate key business functions like finance, supply chain, human resources, and customer relationship management into one unified platform. This integration helps businesses streamline operations, improve data accuracy, and make better-informed decisions.
- Improving internal business process Improving company performance
- Reducing IT expenses and labor costs
- Improving interactions between internal employees and external organizations
- Businesses can make realistic estimates and more effective forecasts.
- ERP increases efficiency and productivity by helping users navigate complex processes
- Better control on data, Better business decision
- Reports can be taken by a single click of button in few seconds
- Better customer service
- Reduced Inventory
- Work in progress (WIP) tracking
- Better tracking and forecasting
- Streamline different processes and workflow
No, ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) are different systems. ERP focuses on internal operations like finance and inventory, while CRM manages customer relationships and sales. They can be integrated to work together but serve distinct purposes.
EPPS SMART ERP Features & Benefits
EPPS SMART ERP offers a comprehensive, scalable solution that is configurable, user-friendly, and cost-effective. Key benefits include:
- Better business decision-making on the go
- Available on Cloud/Hybrid/On-premises
- Multi-unit of measurement, multi-currency, and multi-lingual support
- Scalable to grow with your business
- Easy to use and train
- Electronic workflow for seamless operations
- Scalability: Grow your business with ease by adding separate entities and monitoring databases with a click.
- Configurability: Powered by EPPS Ecodes, allowing for custom roles and protocols to fit your business needs.
- Ease of Use: Designed to ensure minimal training and fast adoption, making it ideal for businesses of all sizes.
Total Cost of Ownership (TCO) is minimized as our ERP solution is built on open-source technologies (Java and PostgreSQL), eliminating the need for costly third-party licenses, thus reducing indirect costs.
Implementation, Costs & Support
The typical implementation timeframe is 90 days, subject to no customization.
The cost is divided into:
License Cost: Rs. 50,000 per user
Implementation Charges
Customization Charges (if needed)
No, once the Business Requirement Document (BRD) is signed and agreed upon, no additional implementation charges will be applied.
Our solution is provided as an Enterprise system, but you can disable specific modules, and enable them later as needed.
No, we do not sell the source code for our ERP solution.
We provide prompt support with channel partners across India for on-site assistance when required.
Yes, we provide mobile apps ensuring your business can operate anytime, anywhere.
Deployment, Scalability & Data Management
- Cloud-based ERP: A cost-effective solution with no upfront infrastructure costs. You pay a recurring fee and access the service via the cloud.
- On-site ERP: Involves a higher initial cost but provides control over hardware, hosting on your premises.
We assist in migrating your master data from your old system into EPPS SMART ERP.
There are no limits on the number of users. You can scale the number of licenses as your business grows.
While ERP offers significant benefits, poor implementation and mismatch with business needs can lead to higher costs and delays. Choosing the right ERP system is critical for avoiding challenges.